Terms & Conditions

1. General

These terms and conditions govern all sales and deliveries of firewood by Country Firewood LTD, located at Water Run Farm, Dagworth Lane, Haughley, Suffolk, IP14 3QJ. By placing an order, you agree to be bound by these terms.

2. Orders & Payment

– Orders must be confirmed before delivery is scheduled.

– Payment is due upon delivery unless agreed otherwise in writing.

– We accept cash, bank transfer, or other agreed methods.

3. Delivery

– Delivery is included within a specified local area; additional charges may apply for locations outside this

range.

– We will aim to deliver within the agreed timeframe, but exact times are not guaranteed.

– It is your responsibility to ensure suitable access for delivery vehicles. If we cannot safely deliver due to

access issues, a failed delivery fee may apply.

4. Delivery Location & Tipping

–  Firewood is delivered in bags to the nearest accessible point on your property, as determined by our driver.

–  If stacking is required, this must be arranged in advance and may incur an additional fee.

5. Product

– All firewood is seasoned, locally sourced, and moisture tested to ensure it is ready to burn.

– As wood is a natural product, slight variations in size, shape, and moisture content may occur.

6. Cancellations & Refunds

– Cancellations must be made at least 24 hours before the scheduled delivery to avoid a charge.

– Refunds or returns are only considered if the product is found to be faulty or not as described.

7. Liability

– Country Firewood is not liable for damage caused by delivery vehicles entering your property at your request.

– We accept no liability for any delay or failure to deliver due to circumstances beyond our control.

8. Contact

For any queries or issues related to your firewood delivery, please contact:

Phone: 07488 383061
Email: [email protected]
Address: Country Firewood, Water Run Farm, Dagworth Lane, Haughley, Suffolk, IP14 3QJ